Meeting Services, Inc. (MSI) is founded on the belief that our growth and success is dependent upon a sustained commitment from every member of our organization to provide the highest quality of service available. We approach each task, both for ourselves and for our clients, with this philosophy in mind. Our purpose is to apply wisdom, insight, skills, and experience to assist our clients in achieving their goals and enhancing their bottom line.
Cindy L. Dodson
CMP, CGC, CGMP
CMP, CGC, CGMP President
Cindy Dodson is a Certified Meeting Professional (CMP), Certified Government Meeting Professional (CGMP) and Certified Government Contractor (CGC). She is a member of Meeting Professionals International (MPI) and Society of Government Meeting Professionals (SGMP).
She has been a recognized leader in the meeting industry for over the past twenty years. She was named “One of the Top 100 Meeting Professionals to Watch” by Convention South Magazine. She served on the Board of Directors for the Society of Government Meeting Professionals National Capital Chapter in various capacities. She has received numerous awards throughout her career including twice begin named “Contract Planner of the Year” for the Society of Government Meeting Professionals National Capital Chapter and received the NATCPA President’s Award for Excellence and the SGMP National President’s Award of Excellence. Cindy was also named “Meeting Planner of the Year” for Meeting Professionals International Carolinas Chapter.
During her years in the industry, she has managed conference planning, registration procedures, and special event planning for groups of 5 to 5,000 persons. Her client contacts include Federal Aviation Administration – Office of the Administrator, Aerospace Transportation and Flight Standards, United States Postal Service – Office of the Postmaster General, USDA Leadership Academy, Society of Financial Examiners, International Hunter Education, NC Center for Nonprofits, Department of Defense, and the Comptroller of the Currency.
Cindy has presented at numerous national conferences in the meeting planning industry. Cindy also served as a member of the San Diego Convention and Visitors Bureau Advisory Board.
Cindy participated as program developer and instructor for the pilot session offered by Society of Government Meeting Professionals for an industry certification for government meeting planners. Cindy has been involved in the structure of the program, content of the course materials, and instructed in the pilot program in May of 2005. This program offers a Certified Government Meeting Professional to the successful participants and is the highest such designation in the Government meeting planning industry.
Renée is a Certified Government Meeting Professional with over sixteen years in successful meeting planning and management. Renée has been a conference planner, presentation specialist, project manager, administrative specialist and technical writer for more than two decades. Her organizational skills and writing ability have been instrumental in securing contracts and sub-contracts with private and government entities for work including: logistical support for conferences and meetings; project management; exhibit supervision and presentation; editing manuscripts and manuals, design and production of printed materials related to training manuals and annual reports; internet research; remote office management, and assistance with proposal and bid preparation. She has provided meeting minute services for private, civic, and government clients.
Renée's specialty for our clients is APP development. She has developed and managed APPs for Federal Mediation Consolidation Agency, NOAA-University of MD Eastern Shore, and Society of Financial Examiners. These APPs have been instrumental in information flow for conferences and offering "green initiatives" for our clients as many conference materials are available through the APP and reduces the printing required. The APP offers a cost saving measure when compared to printing expenditures.
Renée has provided conference planning and administrative support services to Federal Aviation Administration on several projects including Office of the Administrator for Commercial Space Transportation’s Annual Conference; The Administrator’s Annual International Aviation Safety Forum, The Flight Standards Office’s New Technologies Workshop. Also, she served as a virtual office manager for a major consulting service in the Washington DC area.
In 1999 Renée retired after 25 years of service in the federal government arena. Twenty-four of those years she worked for the Clerk of Court for the United States District Court for the Eastern District of Virginia (USDC-EDVA). During her last decade with USDC-EDVA she served as executive administrator for a U.S. District Court Judge. Renée held a Top Secret, SCI Clearance assigned by the Department of Justice during her career with the United States District Court.
Executive Director and Registration Center Manager
Deborah is a Certified Government Meeting Professional (CGMP) with over seventeen years experience in professional meeting planning and association management. In her role with Meeting Services, she has served as Executive Director for the North Carolina State Troopers Association since 2009.
In her role with NCTA, she manages the association for over 2100 members. During her term with this association, membership has increased three fold. Under her leadership, the Association has untaken and successfully operates a corporate store to provide a revenue source for the Association and thus limiting the need for fund raising. Her role includes membership management and development, financial management, day to day operations, payroll, board member support and quarterly board meetings. Reporting to the board of directors on status of membership, any issues, financials and website.
She also serves as Registration Center Manager for Meeting Services, Inc. In this capacity, she interacts closely with a website development team on the design, layout, and function of the on-line registration services. She is responsible for database management and information flow for numerous federal government agency clients as well as association clientele.
Deborah’s expertise in the areas of database management and information execution is exceptional. In additional, Deborah has served as a Senior Meeting Manager for conferences in a range of 50-200.
Her background includes serving as a Sales Team Administrator for a large Security Firm specializing in commercial alarm systems. This position required the management of sales teams consisting of 10-15 members. Deborah prepared and management contract negotiations, deliverable schedules for million dollar contracts.
Her skill set offers excellent opportunity for project management, database development and implementation, on-site management and post conference review.
Robin Covington, PMP , Executive Director. Robin offers extensive experience as a Certified Project Management Professional. Her background enables her to provide organization, coordination, and service to the BOG in the management and growth of the Associations. She has been of service as a Project Manager to Contracting Firms in the IT arena as well as associations and corporations. It is our belief that her skill set, work ethic and communication skills will be invaluable asset to our clients.
In Robin’s roles as Project Manager, she has provided project coordination services on multiple projects simultaneously. This has involved gathering project status from many project management elements including scheduling, resources, budget and risks. These tasks translate well to the coordination of Association business needs in scheduling Committee calls, documenting the discussions and create timelines for task due dates and persons responsible. Her experience equips her in the needs relating to budgeting and assisting the BOG in the identification and resolution of any risks.
Her background of service to Project Management Institute offers expertise in the areas of association management, coordination of committees, financials and reporting requirements unique to nonprofit entities, develop and implement succession and transition plans and maintenance of the approved bylaws, articles of incorporation, charter agreement and of amendments thereto and board policies, committee charters, and all other non-financial records for the chapter.
Rhenda has over 28 years’ professional experience in the areas of customer service, sales, management and most recently association management. She has taken her practical business knowledge, propensity for detail management and exceptional customer service skills and combined them into an effective and efficient association management career. She values both professional training and real world experience.
Rhenda has been a part of the MSI team for the past 8 years. She serves as Membership Director. In this role she has managed membership for an association of 1800 members. She maintains membership records, invoices for dues, distributes membership packets and serves as back up for the Executive Director. In this role, she functions in every aspect of Association Management.
Rhenda offers a team focused approached to every task and is exceptional in organizational skills.
Her skills set includes effective management of a staff, development and delivery of training and orientation for new team members, hiring and evaluation of staff, and leadership training. Rhenda is well versed in support of senior level management.
As a member of ASAE, Rhenda is actively pursuing a Certified Association Executive designation.
Assistant Meeting Planner
Meg has been a part of the MSI Team for the past five years. She is studying Sustainable Tourism and Hospitality at University of North Carolina Greensboro. Her work with MSI is enhanced by her studies and offers a fresh perspective on the industry. She serves as Assistant Meeting Planner and works closely with our Meeting Management staff on the production of events from 50 to 1500. In these duties, she prepares meeting specifications, reviews BEOs, develops milestones and timelines, works with committees, prepares registration packets, performs onsite management of conferences and post conference review and close out. She assists with budget develop as well as menu selections.
She has managed the "Give Back" efforts for our clients and our organization. This is an initiative that has recognized need in areas in which the conferences are hosted and provided an avenue for the association and its members to donate to worthy causes. This effort has raised more than $10,000 for local charities. She manages the charitable efforts of MSI as well. Sustainability in the meeting planning industry is more than recycling and Meg has a passion for finding sustainable initiatives in her daily tasks.
Meg recently received her CHIA (Certification in Hotel Industry Analysis) certification.
Al is a seasoned audiovisual professional with over fifteen years experience in providing highly technical audiovisual services to a wide variety of clientele.
In this capacity, he holds responsibility for daily operations and personnel management, audiovisual coordination and fiscal operation. Al works closely with clients in determining how best to meet their needs and offers solutions for challenges his client’s may face. He is highly efficient in use of Professional ARS(Audience Response System) Technical Support, development for ARS polling session, maintaining hardware/software, as well as Data collection/Report generation. He is a Certified Audience Response System Technician.
Al’s expertise has been providing clients of MSI with high quality audio visual support for numerous years. He is effective in delivering flawless presentations at cost effective levels.
Paula has worked in the field of graphic design for the last 23 years having begun her graphic design career while with Ciba Specialty Chemicals Corp. in Greensboro/High Point, NC.
Her background includes graphic design for Westover Church in Greensboro, NC and owning / operating her own graphic design business. Paula is tremendously creative and customer service driven. Her background affords her the ability to work with a wide variety of clients in achieving the results that are desired. Paula’s work on an association level has received numerous national awards and recognition. Paula currently works out of Fort Mill, SC. She is a valued member of the Meeting Services Inc. team.
Kenny is a trained and certified audio visual support specialist. He offers customer service centered expertise for audio visual support. He is known for his above and beyond approach to each and every task. Kenny has over ten years experience in audio visual support and operation. He is trained in the development and delivery of Professional ARS (Audience Response System).
In his position with MSI, Kenny has perfected the art of learning client’s programs and speakers which allows him to function effectively as a team member for every project on which he works. He offers opinion for cost savings and increased effectiveness to our clients all with a smile that brightens their days.
As a developer for websites managed by MSI, Mike has offered a wide variety of options and customized websites to fit the needs of our clients. He has developed sites for organizations such as:
- Federal Mediation Consolidation Service
- US Geological Survey
- North Carolina Troopers Association
His experience in programming and his approach to customer service is a hallmark of success in the development of sites and servicing of technical requirements.
In the technological world where so many web designers are using “box solutions” for website development and management, Mike is a true programmer. He utilizes his years of experience to write the code and develop the websites to fit the needs instead of fitting the client to the product at hand.
- Federal Aviation Administration
- Annual Conference Chairperson Association for Insurance Industry